Terms of service

These Terms of Use (hereinafter referred to as the "Terms") shall apply to all matters between the customers using "XTYLINGS" (hereinafter referred to as the "Store"). By using our services, customers are deemed to have agreed to these Terms, so please be aware of this in advance.

Article 1 Scope and Amendment of the Terms

1. These Terms shall apply to the use of the goods sales service and information provision service provided by the Store.
2. The Store may add, delete, or modify the contents of this agreement without prior notice to the users.

Article 2 Provided Services

1. The services provided by the Store shall be as follows: (1) Goods sales services. (2) Various services proposed by the Store in the future.
2. The Store may add, delete, or modify the contents of the services listed in the preceding paragraph.

Article 3 Definition of Users

1. "Users" refer to individuals who use the services provided by the Store. Using the services shall be considered as the user's agreement to these Terms.

Article 4 Membership Registration

1. "Members" are those who have agreed to these Terms, applied for membership through the Store's website, and been approved by the Store.
2. When applying for membership, members must not provide false information, third-party information, non-existent information, etc.
3. If there are changes to the information provided to the Store by a member, the member must promptly notify the Store of such changes.

Article 5 Management of Member Registration Information

1. Members shall be responsible for managing their ID and password at their own risk. The Store shall not be held responsible for any damages incurred by the member due to the use of their ID and password by others, regardless of the member's negligence, except as provided by law.
2. If a member's ID and password are found to have been used by a third party without authorization, the member must immediately notify the Store and follow the Store's instructions if given.
3. Members wishing to change their member ID shall contact the Store with their request, and changes will be made through the Store's procedures.
4. Members wishing to have their membership deleted shall contact the Store with their request, and deletion will be carried out through the Store's procedures. After deletion, previously provided services will become invalid. The Store shall handle members' personal information based on the separately stipulated "Privacy Policy."

Article 6 Suspension of Service Provision and Cancellation of Membership The Store may suspend the provision of the service or cancel the membership of a user without prior notice if the user falls under the following provisions:

1. In the case of delayed payment or other non-performance of debt related to the service fee for the service.
2. In the case of repeated returns or cancellations of products.
3. In the case of engaging in acts specified in Article 15 (Prohibited Acts) or Article 16 (Response to Customer Harassment).
4. If the user is recognized to be affiliated with or related to anti-social forces, or if there is a transaction with anti-social forces.
5. In the case of demanding returns, refunds, exchanges, compensation, or other measures not provided for in these Terms, and continuing to demand them repeatedly after the Store has declined.
6. In other cases where the Store deems it appropriate to cancel the registration.

A user whose service has been suspended or whose membership has been canceled as described above is prohibited from placing orders using a different name, email address, phone number, address, or other details. The Store will regard such orders as acts intended to cause financial or operational harm to the Store and will cancel them without prior notice.

Any damages incurred by the Store as a result of such orders (including payment processing fees, shipping and return shipping costs, and the costs of verification and handling) will be charged in full to the user. In malicious cases, the Store will take legal action.

Article 7 Conclusion of Sales Contracts

1. The sales contract between the user and the Store shall be concluded at the time when the Store receives the order information from the user. However, even if the Store receives the order information, if data is lost or becomes unreadable due to the malfunction or trouble of the Store's computer equipment or communication equipment required for providing the service, or due to communication line failure, the contract shall not be deemed to have been concluded.
2. Minors must obtain the consent of their parents or legal guardians before placing an order for products.
3. After the conclusion of the sales contract, the Store may request the user to pay the amount of money (hereinafter referred to as the "Payment") based on the sales contract between the user and the Store, using the payment method specified in Article 10, Paragraph 1.

Article 8 Termination of Contracts

1. The Store may terminate the contract even after the conclusion of the sales contract in the following cases: (1) In the case where delivery cannot be made due to an unknown delivery destination or prolonged absence. (2) In the case where the user has not completed full payment of the amount of money within the specified period. (3) In the case where there is notification from the user's specified credit card company of credit card default. (4) In the case where delivery of the product is not possible due to other reasons. (5) In the case where defects such as breakage or malfunction occur before the product is delivered and there is no replacement stock or no scheduled arrival date. (6) In the case where the product becomes unavailable due to discontinuation of production, etc. (7) In the case where the user is recognized to be affiliated with or related to anti-social forces, or there is a transaction with anti-social forces.
2. Notwithstanding the provisions of the preceding paragraph, if there is any fraudulent or inappropriate behavior in connection with the use of the service, the Store may cancel or terminate the sales contract, or take other appropriate measures.
3. In the case where the contract is terminated in accordance with the provisions of the preceding paragraph, the user may be billed the actual expenses incurred up to the point of termination of the contract.

Article 9 Selling Price, etc.

1. The selling price of each product can be confirmed on each product page.
2. The selling price of the products displayed in the preceding paragraph includes consumption tax.
3. The Store may change the selling price of the products and the shipping fee to users without prior notice. Even if the selling price of the products, the shipping fee of the products, or both are changed after the conclusion of the sales contract, the user shall pay the amount of money at the time of the conclusion of the sales contract, and no additional billing or refund of the difference shall be made to the user by the Store.

Article 10 Payment Due Date and Payment Methods

1. Users can select the payment method specified in the following items at the time of purchasing products. Credit card Apple Pay Google Pay Shop Pay Post-payment settlement (Paidy) Other payment methods that the Store may provide in the future
2. The Store may add or delete the payment methods specified in the preceding paragraph.
3. In the event that the Store receives notification from the credit card company specified by the user that there is a credit card default, the Store may request payment of the amount of money using a different payment method from the user.

Article 11 Product Delivery

1. For all orders, products will be delivered by a delivery company designated by the Store, and the delivery period will be approximately 10 to 45 days for regular products and 1 to 5 days for products available for immediate delivery. The delivery company will be selected by the Store's judgment, taking into account the size, weight, nature, etc. of the products.
2. If higher shipping charges than the shipping fee at the time of the conclusion of the sales contract are incurred due to delivery route issues, the Store may charge the user for the difference in shipping fees.
3. If the user notifies the Store of a change of the product delivery address after the product delivery arrangement has started, the Store shall have no obligation to comply with the user's request, and the user shall change the delivery address at their own responsibility and expense.
4. Users may designate a delivery address other than their own residence. If the user will not receive the product personally, the user must notify the delivery destination or the recipient in advance that a product will be delivered from the Store, and must ensure that the product is not returned to the Store due to refusal of receipt or similar reasons. If a product is returned to the Store due to refusal of receipt, prolonged absence, or other carelessness on the part of the user, and the product is to be delivered again at a later date, the user shall pay the Store the return shipping cost and a handling fee, and after confirming payment, the Store shall redeliver the product with shipping charges payable on delivery. Any bank transfer fees shall be borne by the user.
5. The Store shall bear no responsibility for products that are returned to the sender due to refusal of receipt, prolonged absence, or other carelessness on the part of the user and are then discarded after exceeding the storage period at the delivery company's warehouse. In such cases, the price of the products will not be refunded.
6. If the user is absent on the delivery date and the delivery company takes the product back and leaves a notice of attempted delivery, the user shall contact the delivery company directly and arrange for redelivery.
7. The Store shall bear no responsibility for any direct or indirect damage incurred by the user due to a delay in the delivery of products.

Article 12 Returns and Exchanges

1. For all orders, after the sales contract has been concluded, users may not change to other products, change specifications, cancel, or return or exchange products for the user's own convenience.
2. In the unlikely event that a product delivered to the user is damaged or is not the product ordered, the user shall notify the Store of the details within 3 days of the product's arrival. If the Store is notified within this period and the damage or wrong item is recognized as being the Store's responsibility, the Store will bear the costs of exchanging the product for a new one, provided that the product is returned via the delivery company designated by the Store. However, the following are not eligible for return or exchange: (1) Products that have been soiled, have absorbed odors, have been washed, or have been damaged while in the user's possession. (2) Products whose accessories, tags, etc. included at the time of shipment are missing.
3. If a replacement cannot be sent to the user due to discontinuation of production, the item being out of stock, or similar reasons, the Store will refund the price of the product to the user. The refund will be made to the payment method the user used when ordering; if this is difficult, the refund will be made to the user's bank account.
4. If the user suffers damage due to the Store's negligence, the Store's liability for compensation shall be limited to the actual damage that would ordinarily arise from that negligence, and in no case shall it exceed the price (including consumption tax) of the products in the order concerned.

Article 13 Handling of Personal Information

1. The Store shall handle users' personal information in accordance with the separately established “Privacy Policy.”

Article 14 Copyright, etc.

1. Without the consent of the rights holder, users may not use or publish any information, including copyrighted works, provided through the Store beyond the scope of private use by the individual user as permitted by the Copyright Act.
2. If a problem concerning copyright or other intellectual property rights arises as a result of a violation of this Article, the user shall resolve the problem at their own expense and responsibility and shall not cause any trouble or damage to the Store.

Article 15 Prohibited Acts Users shall not engage in any of the following acts:

1. Acts that violate this agreement, or acts that may do so.
2. Acts that cause, or may cause, trouble, disadvantage, or damage to other users, third parties, or the Store.
3. Criminal acts, acts contrary to public order and morals, other acts that violate laws and regulations, or acts that may do so.
4. Acts that interfere with, or may interfere with, the operation or business of the Store.
5. Using the service by improperly using a third party's personal information or false information.
6. Improper use of email addresses and passwords.
7. Other acts that the Store deems inappropriate.

Article 16 Response to Customer Harassment

1. The Store responds sincerely to opinions and feedback from users. At the same time, the following acts by users (hereinafter referred to as “customer harassment”) are prohibited, as they harm the working environment of those engaged in the Store's operations: (1) Abusive language, insults, threats, intimidating behavior, or words or conduct that deny a person's character. (2) Discriminatory or sexual words or conduct. (3) Demands for refunds, exchanges, discounts, money or goods, apologies, etc. concerning matters for which the Store is not responsible, or beyond the scope of these Terms and the Store's policies. (4) Repeating the same demand or inquiry, or otherwise forcing the Store to respond excessively. (5) Posting content that differs from the facts on social media, review sites, etc., or suggesting that such content will be posted in order to have a demand accepted. (6) Disclosing the names, personal information, etc. of those engaged in the Store's operations, or stalking them. (7) Other acts that the Store reasonably judges to be socially unacceptable in light of the content of the demand or the means or manner used.
2. If the Store judges that an act constitutes customer harassment, it may, without prior notice, take measures such as ceasing to respond, cancelling orders, suspending provision of the service, cancelling the membership, and refusing future use. In malicious cases, the Store will consult the police, lawyers, etc. and respond strictly, including by taking legal action.
3. The Store may record and retain its communications with users in order to respond appropriately.
4. The Store shall bear no responsibility for any damage incurred by the user as a result of the measures in paragraph 2, except in cases of willful misconduct or gross negligence on the part of the Store.

Article 17 Other Disclaimers

1. The Store may freely change, delete, or add to the structure of the website, its content, web pages, and other elements, and shall have no obligation to restore them to their previous state at the request of a user.
2. Users shall bear the costs of preparing and installing the computer and communication equipment necessary to use the service, as well as telephone and fax charges, internet connection fees, line usage fees and other communication charges, personnel costs, and all other costs incurred in using the service.
3. If a user's data is lost or becomes unreadable due to a failure or trouble with the Store's computer or communication equipment used to provide the service, or due to a communication line failure, the Store may immediately and unconditionally cancel or terminate the sales contract without notice or demand.
4. Where the Store is obliged to notify a user, it shall be deemed to have fulfilled that obligation by sending the notice to the email address registered in advance by the user; and with regard to the delivery of products, by delivering the products to the destination designated by the user at the time of purchase.
5. Necessary communications from the Store to users shall be sent to the email address registered by the user, and the user agrees to receive necessary communications from the Store at that email address. The Store shall bear no responsibility whatsoever for the non-arrival of emails for any reason, including errors in entering the email address, the email reception settings of email or security software, the provider's anti-spam measures, or the use of a free email address.
6. If a user causes damage to a third party through the use of the service, the user shall resolve the matter at their own responsibility and expense, and shall not cause any trouble or damage to the Store.
7. The Store shall bear no responsibility for any damage arising from a user being unable to use the service.
8. Regardless of the legal cause of action, the Store shall in no event be liable for any damage, loss, or disadvantage arising in connection with the use of the service.
9. The Store shall be released from liability by processing matters in accordance with the information registered by the user.
10. When changing a member's password or carrying out similar procedures, the Store shall be released from liability by verifying the person's identity using the method designated by the Store.

Article 18 Miscellaneous

1. The formation, validity, performance, and interpretation of these Terms shall be governed by the laws of Japan.
2. If a problem arises in connection with the use of the service that cannot be resolved by these Terms, the user and the Store shall discuss it in good faith and resolve it.