Please allow approximately 10 to 30 business days for shipping (orders are usually shipped in around 7 days). Around 30 days after the order date we check the stock status, and if there is no prospect of shipping, we will cancel the order. Please rest assured that we are working to minimize the time required for all customer orders.

Due to the supplier's work status and logistics circumstances, we are unable to provide information on the estimated shipping date and arrival date on a case-by-case basis.

We cannot accept requests such as having the package arrive by 〇〇.

Once the item has been shipped, we will send you a tracking number to your registered email address. If you have not received it, please wait for a while.

Since we place orders with our suppliers immediately after you order, cancellations and changes to the items ordered cannot be made. For changes to the shipping address, please see “If you want to change your registration information”.

Only defective products or products different from what you ordered are eligible for exchange, and only within 3 days of receiving the product.

Please send photos of the defective part and the delivery slip using the Defective Item Exchange Request Form. We will determine whether the product is defective and reply to you.

We will respond within 3 business days (weekdays).
Business hours: Weekdays 10:00~17:00
Closed: Saturdays, Sundays, holidays, year-end and New Year holidays

If you do not receive a reply, please check your spam folder.

The tracking number for your package will be reflected after it passes through the customs of your country.
It may take 3-7 days for the tracking information to be reflected.
We are currently experiencing a phenomenon where tracking information is not reflected on sites accessed from the tracking number link.
In that case, you may be able to resolve the issue by using an external site such as 17track .
https://www.17track.net

The shipping address can be changed only before your order is shipped. After shipment, please contact the delivery company directly to request a change.

If you would like to change your registered information, such as your address, please use the information below. We will respond within 3 business days (weekdays).

Business hours: Weekdays 10:00~17:00
Closed: Saturdays, Sundays, holidays, year-end and New Year holidays

xtylings.official@gmail.com
*Please include your name and order number (xty#●●●●) when ordering.

If you do not receive a reply, please check your spam folder.

If the above does not resolve your issue, please feel free to contact us.
We will respond within 3 business days (weekdays).

Business hours: Weekdays 10:00~17:00
Closed: Saturdays, Sundays, holidays, year-end and New Year holidays

Please contact us at the email address below.

xtylings.official@gmail.com
*Please include your name and order number (xty#●●●●) when ordering.

If you do not receive a reply, please check your spam folder.